The HR Juggler

Posts Tagged ‘Cold Calls

In general I work well with recruitment consultants; I am very picky with who I work with and over the years have perfected the art of deflecting unwanted cold calls in a very short space of time, politely and firmly without being drawn into unnecessary dialogue about the whys and wherefores. Harsh? I don’t think so – I’m busy and reserve the right to work with those that are proven, capable professionals. I know plenty of talented, skilled recruiters who I value highly….and I tend to ignore the slightly irritating ones who are on the periphery, always trying to find a way in.

Just sometimes though, I receive a call that just amazes and astounds me and temporarily makes me feel very cross.  This morning was one of those times.

I picked up the phone when it rang and greeted the caller, only to be met with a silence and loud music blaring in the background…so loud that I can tell you exactly which Girls Aloud song it was…and believe me, I’m no expert.  After at least 5 seconds of ‘blare’, and just before I was about to put the phone, the conversation finally started and proceeded along the following lines:

Me: Hello?

RC: Oh….hello!….is that Alison?

Me: Yes

RC: Oh great, I’m Susie* from RecruitYouLike*….blah blah blah sales pitch…I’ve just joined the team and I’m phoning you to introduce myself

Me: You’ve already rung me to introduce yourself – we spoke last week

RC: No, no I’ve just joined the team, previously you dealt with Jason* I’m just phoning to introduce myself

Me: I spoke to you last week, you have already introduced yourself

RC: Oh…I sent an email…

Me: Yes and you also rang and we had this conversation

RC: Well, I sent the email and I wanted to check it had arrived, because….

Me: It did. Goodbye.

So, I don’t mean to be overly harsh, but this type of conversation is just so damaging to the reputation of recruitment agents in general and their relationship with clients. I am busy and am really not interested. I wasn’t really interested the first time she called, although I was polite and finished the conversation quickly. But the same conversation twice in a week? Please! The irony is that this company have been on our preferred suppliers list. It speaks volumes for the lack of authenticity, training, standards and general competence to be making such a mistake. And had she admitted her mistake and apologised straight off, I would have been far less irritated.

The art of conversation is not difficult…it starts with knowing who you are speaking to, having a bit of empathy and being authentic.  Is that so much to ask??!

* not their real names!

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